Privacy policy.
Effective Date: September 19, 2025
Last Updated: September 19, 2025
Red Trux ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.redtruxwa.com, use our services, or interact with us.
1. INFORMATION WE COLLECT
Personal Information You Provide
Contact Information: Name, email address, phone number, mailing address
Booking Information: Session preferences, dates, package selections, special requests
Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Communication Records: Messages, emails, consultation notes, feedback, and support requests
Session Content: Audio recordings, video recordings, photos, stories, and other content created during sessions
Family Information: Names and details of family members participating in sessions (as provided by you)
Information Automatically Collected
Website Usage: IP address, browser type, device information, pages visited, time spent on site
Cookies and Tracking: Website preferences, login status, analytics data
Location Data: General geographic location based on IP address
Information from Third Parties
Social Media: Information from Facebook, Instagram when you interact with our social media pages
Referrals: Information provided by clients who refer you to our services
Business Tools: Data from booking systems, email marketing platforms, and analytics services
2. HOW WE USE YOUR INFORMATION
Service Delivery
Schedule and conduct recording sessions
Create, edit, and deliver your family storytelling products
Process payments and manage billing
Provide customer support and technical assistance
Send session reminders and delivery notifications
Communication
Respond to inquiries and consultation requests
Send appointment confirmations and updates
Provide annual anniversary reminders (for applicable packages)
Share important service updates or policy changes
Business Operations
Improve our services and website functionality
Analyze usage patterns and customer preferences
Develop new services and offerings
Maintain business records and comply with legal requirements
Marketing (With Your Consent)
Send newsletters and promotional emails
Share updates about seasonal offerings and special events
Invite participation in testimonials or case studies
Promote our services through social media
3. HOW WE SHARE YOUR INFORMATION
We Do NOT Sell Your Personal Information
Red Trux does not sell, rent, or trade your personal information to third parties for their marketing purposes.
We May Share Information With:
Service Providers
Payment Processors: To process transactions securely
Cloud Storage: To store and backup your session files
Shipping Companies: To deliver physical products
Email Services: To send communications and reminders
Website Analytics: To understand website performance
Legal Requirements
When required by law, court order, or government request
To protect our rights, property, or safety
To prevent fraud or illegal activities
In connection with legal proceedings
Business Transfers
If Red Trux is sold, merged, or transferred, your information may be part of that transaction
You will be notified of any such change in ownership or control
With Your Consent
For testimonials, case studies, or marketing materials (only with explicit permission)
When you specifically request us to share information
4. DATA SECURITY AND STORAGE
Security Measures
Encryption: Sensitive data encrypted in transit and at rest
Access Controls: Limited access to personal information on need-to-know basis
Secure Storage: Professional-grade cloud storage with backup systems
Regular Updates: Security systems regularly updated and monitored
Data Retention
Session Files: Stored for duration specified in your package (1-5 years)
Contact Information: Retained while you remain a client and for reasonable period afterward
Payment Records: Kept as required by law for tax and business purposes
Marketing Data: Until you opt out or request deletion
International Data Transfers
Your information may be stored and processed in the United States. By using our services, you consent to this transfer and processing.
5. YOUR PRIVACY RIGHTS
Access and Control
Access: Request copies of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information (subject to legal and business requirements)
Portability: Receive your data in a portable format
Communication Preferences
Email Opt-Out: Unsubscribe from marketing emails at any time
Anniversary Reminders: Opt out of annual reminder service
Communication Methods: Choose how we contact you
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights including:
Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale of personal information
Right to non-discrimination for exercising privacy rights
How to Exercise Your Rights
Contact us at info@redtruxwa.com or 122 Ave A, Ste 6S, Snohomish, WA 98290 to exercise any of these rights. We will respond within 30 days.
6. COOKIES AND TRACKING TECHNOLOGIES
Types of Cookies We Use
Essential Cookies: Required for website functionality and security
Analytics Cookies: Help us understand how visitors use our website
Marketing Cookies: Used to show relevant ads and measure campaign effectiveness
Preference Cookies: Remember your settings and preferences
Managing Cookies
Most browsers allow you to control cookies through settings
You can delete existing cookies and prevent future cookies
Disabling cookies may affect website functionality
Third-Party Tracking
Google Analytics: Website traffic and usage analysis
Facebook Pixel: Social media advertising and analytics
Email Tracking: Email open and click tracking for newsletters
7. CHILDREN'S PRIVACY
Family Sessions
We provide family storytelling services that may include children
We only collect children's information with explicit parental consent
Parents/guardians control all decisions about children's participation
Children's recordings are treated with the same privacy protections as adult content
Website Use
Our website is not directed to children under 13
We do not knowingly collect personal information from children under 13
If we learn we have collected such information, we will delete it promptly
8. THIRD-PARTY LINKS AND SERVICES
External Links
Our website may contain links to third-party websites
We are not responsible for the privacy practices of other websites
We encourage you to review privacy policies of any sites you visit
Social Media
Our social media pages are governed by the platforms' privacy policies
Interactions on social media may be visible to other users
We may use social media content for marketing purposes with permission
9. CHANGES TO THIS PRIVACY POLICY
Updates
We may update this Privacy Policy periodically
Changes will be posted on our website with updated effective date
Significant changes will be communicated via email
Continued use of our services constitutes acceptance of changes
Version Control
Previous versions available upon request
Major changes will include summary of modifications
10. CONTACT INFORMATION
Privacy Questions or Concerns
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Red Trux
Email: info@redtruxwa.com
Address: 122 Ave A, Ste 6S, Snohomish, WA 98290
Website: www.redtruxwa.com
Data Protection Officer
For privacy-related inquiries, contact: Trent DeVerter, Owner
CONSENT AND ACKNOWLEDGMENT
By using our website, booking our services, or providing your information to Red Trux, you acknowledge that you have read, understood, and agree to this Privacy Policy.
Last Updated: September 19, 2025
Version: 1.0