Red Trux Terms of Service
Last Updated: September 19, 2025
Company: Red Trux LLC
Website: www.redtruxwa.com
Contact: info@redtruxwa.com
Please read these Terms of Service carefully before booking our services. By completing your booking, you acknowledge that you have read, understood, and agree to be bound by these terms.
1. Services Overview
Red Trux provides professional family storytelling and recording services, including:
Family Storytelling Sessions: Audio and video recording, professional editing, and keepsake delivery
Seasonal Experiences: Immersive themed family recording sessions featuring special environments, projection mapping, and premium keepsake packages
Podcast Production: Professional podcast recording and ongoing production services
Custom Projects: Videography, branding, and other creative services as agreed upon
2. Booking and Payment
Advance Booking: Online booking through our website scheduling system is encouraged for all services and required for premium packages
Walk-In Availability: Basic and standard packages may be available for walk-in sessions, subject to studio availability and staff scheduling
Payment Required: Full payment is due before session begins (advance booking) or upon arrival (walk-in sessions)
Confirmation: Advance bookings receive email confirmation within 24 hours; walk-in availability confirmed upon arrival
Package Changes: Upgrades available until 48 hours before scheduled session or upon walk-in arrival; downgrades not permitted after booking confirmation
Walk-In Limitations: Walk-in sessions are first-come, first-served and may have limited package options or extended wait times
3. Cancellation and Rescheduling Policy
Advance Booking Cancellations: 48-hour advance notice required for standard sessions
48+ hours: Full refund minus 10% processing fee
24-48 hours: 50% refund
Less than 24 hours: No refund
Seasonal Experience Cancellations: Due to special setup and limited availability:
3+ days: Full refund minus 15% processing fee
24-72 hours: 50% refund
Less than 24 hours: No refund
Walk-In Sessions: No cancellation policy applies; payment due upon service completion
No-Shows: Advance bookings forfeit full session fee for no-shows
Rescheduling: One free reschedule with appropriate notice for advance bookings; additional reschedules subject to $50 fee
Weather/Emergency: We will work with you to reschedule due to severe weather or emergencies
4. Client Responsibilities
By booking our services, you agree to:
Arrive on time for scheduled sessions or be prepared to wait for walk-in availability
Bring any personal materials, songs, or stories you wish to include
Ensure all participants are comfortable with recording and understand the session format
Provide accurate contact information for delivery coordination
Follow studio safety guidelines and respect equipment
Supervise minors at all times during sessions
Walk-In Clients: Understand that service may not be immediately available and wait times may vary
Seasonal Experiences: Dress appropriately for themed photography; arrive 15 minutes early for setup briefing
5. Limitation of Liability
Maximum Liability: Red Trux's total liability for any claim shall not exceed the amount you paid for services.
Excluded Damages: Red Trux is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Lost profits or business opportunities
Emotional distress or sentimental value
Travel expenses or time lost
Costs of alternative services
Wait times for walk-in services
Technical Limitations: While we maintain professional backup systems, we are not liable for:
Equipment malfunctions beyond our reasonable control
Power outages or internet connectivity issues
Data corruption or loss due to technical failures
Delays due to circumstances beyond our control
Walk-In Service Limitations: Red Trux is not liable for:
Unavailability of walk-in services due to scheduling conflicts
Extended wait times for walk-in clients
Limited package options for walk-in sessions
Premises Liability: Clients participate at their own risk. Red Trux is not liable for injuries on premises except in cases of gross negligence.
6. Professional Service Disclaimers
Red Trux provides creative and technical services only. We explicitly DO NOT provide:
Therapeutic Services: Our sessions are for entertainment and keepsake purposes, not counseling or therapy
Legal Services: We do not provide legal advice, will preparation, or estate planning services
Medical Services: We are not healthcare providers and offer no medical or mental health services
Financial Planning: We do not provide investment, insurance, or financial planning advice
Professional Archival: While we provide secure storage, we are not legal document custodians
Guaranteed Outcomes: Results depend on participation and cannot be guaranteed
Guaranteed Availability: Walk-in services are subject to availability and not guaranteed
7. Seasonal and Themed Experience Terms
Availability: Seasonal experiences available based on studio setup and scheduling availability. Premium seasonal packages require advance booking.
Experience Elements:
Themed environments are weather and equipment dependent
Photo opportunities included but not guaranteed due to technical limitations
Props and costumes provided as available; personal items welcome
Sessions may be adjusted based on group size and age of participants
Delivery Timelines:
Entry-level packages: 3-5 business days delivery
Mid-tier packages: 5-7 business days delivery
Premium-tier packages: 7-10 business days delivery due to comprehensive editing
Seasonal Deadlines: For holiday delivery, final sessions must be completed by specified deadlines communicated at booking. Sessions after deadline dates will be delivered in January.
8. Intellectual Property and Usage Rights
Your Content: You retain all rights to your personal stories, songs, and family content
Our Production: Red Trux retains rights to production methods, editing techniques, and processes
Marketing Usage: We may use anonymous testimonials and general project descriptions for marketing unless you opt out
Copyright Compliance: You are responsible for ensuring rights to any copyrighted material you wish to record
Social Media: You may share your final products on social media; we appreciate tags (@redtruxwa)
9. Product Usage Rights & Restrictions
Personal Use Rights:
Family Use: Unlimited personal use by immediate family members and session participants
Personal Sharing: May share with extended family, friends, and on personal social media accounts
Personal Reproduction: May create reasonable copies for family members and backup purposes
Gift Use: May give copies as personal gifts to family members and close friends
Commercial Use Restrictions:
No Commercial Sale: Products may not be sold, licensed, or distributed for commercial purposes without written permission
No Public Performance: Products may not be used in commercial venues, broadcasts, or public performances without permission
No Commercial Derivatives: May not create commercial derivative works or remixes for sale or distribution
No Professional Use: Products may not be used in professional portfolios, marketing materials, or business contexts without permission
Platform and Sharing Guidelines:
Social Media: Personal sharing encouraged; please credit Red Trux when practical and tag @redtruxwa when possible
Personal Platforms: May upload to personal cloud storage and family-sharing platforms for private use
Public Platforms: No uploads to commercial file-sharing, streaming, or distribution platforms without permission
Attribution: Do not remove Red Trux branding or represent work as self-produced
10. Product Support & File Management
Technical Support:
Playback Support: Assistance with file playback issues and device compatibility questions
Format Assistance: Limited format conversion support if needed for compatibility
Support Availability: Technical support provided via email during regular business hours
Support Period: Technical support available for reasonable period following delivery
Response Time: Support inquiries answered within reasonable timeframe
File Management & Access:
Initial Access: Download links or access methods provided for reasonable period following delivery
File Storage: Digital files securely stored for duration specified in package terms
Re-Delivery: Files may be re-delivered upon reasonable request during storage period
Backup Recovery: Reasonable effort made to recover files from backups if client experiences total loss
Client Responsibility: Clients encouraged to create personal backups of important files
Ongoing Services (Where Applicable):
Anniversary Reminders: Annual reminder service for applicable packages, subject to current contact information
Service Updates: Clients responsible for maintaining current contact information for ongoing services
Opt-Out Options: May discontinue ongoing services at any time upon request
11. Returns, Exchanges & Satisfaction Policy
Digital Product Policy:
No Returns: Digital products cannot be returned once delivered due to their intangible nature
Quality Issues: Technical quality problems addressed through warranty and remedy process
Content Concerns: Dissatisfaction with personal content, family dynamics, or subjective preferences not grounds for return
Preview Options: Reasonable preview opportunities may be available before final delivery upon request
Physical Product Policy:
Return Period: Limited return period for unused physical items in original condition
Return Requirements: Items must be unopened and in original packaging for return eligibility
Return Costs: Client responsible for return shipping unless item was defective or incorrect
Restocking: Reasonable restocking fee may apply for returned items in good condition
Custom Items: Personalized or custom items cannot be returned unless defective
Exchange and Upgrade Options:
Package Upgrades: May upgrade to higher package tier within reasonable period for price difference
Format Changes: Limited format or delivery method changes available within reasonable timeframe
Defect Exchanges: Defective items exchanged for equivalent items
No Downgrades: Downgrades to lower-tier packages not available after delivery
Satisfaction Commitment:
Quality Commitment: Red Trux stands behind the professional quality of production work
Process Standards: Production processes maintained according to professional standards
Communication: Concerns addressed promptly with clear communication and reasonable resolution efforts
Scope Limitation: Satisfaction commitment applies to production quality and service delivery, not personal content preferences
12. Delivery and Quality Standards
Professional Quality: We provide professionally-edited content meeting the quality standards detailed in our product specifications
Delivery Methods: Digital delivery via secure download link; physical items shipped to provided address
Revisions: Minor editing adjustments included as specified in your package
Format Standards: Products delivered in formats specified in package descriptions
Storage: Backup files maintained for duration specified in your package
13. Product Specifications & Deliverables
Digital Product Standards:
Audio Files: Clear, professionally-edited audio free from significant background noise and technical defects, delivered in industry-standard digital formats compatible with common devices and media players
Video Files: High-definition video recording with professional editing in widely-supported digital formats
Photo Files: High-resolution digital images suitable for personal printing and digital sharing
File Organization: All digital content clearly labeled and organized for easy identification
Delivery Method: Secure digital delivery with reasonable re-access period as specified in package
Physical Product Standards:
Storage Devices: Durable USB storage devices with adequate capacity for package contents, provided in protective packaging
Printed Materials: Professional-quality printing on premium paper stock appropriate for keepsake purposes
Packaging: Protective packaging appropriate for safe shipping and presentation, branded as available
Shipping: Reliable shipping method with tracking capability for items requiring delivery
Package-Specific Deliverables:
Entry-Level Packages: Core digital content, essential physical components, and basic printed materials as described in individual package details
Mid-Tier Packages: Enhanced digital content, upgraded physical components, additional printed materials, and select value-added services as specified in package descriptions
Premium-Tier Packages: Comprehensive digital content suite, premium physical presentation, extensive printed materials, enhanced services, and additional keepsake elements as detailed in individual package descriptions
Package Details: Specific deliverables, components, and services for each package tier are detailed in the individual package descriptions available at time of booking. Package contents may vary based on seasonal offerings and service availability.
Specification Flexibility: Red Trux reserves the right to substitute equivalent or superior materials, formats, or delivery methods while maintaining the quality standards and value proposition of each package tier.
14. Product Warranty & Quality Guarantee
Quality Standards:
Professional Standards: All products meet reasonable commercial standards for family keepsake and entertainment purposes
Technical Quality: Digital files tested for compatibility with standard consumer devices and software
Production Standards: Professional editing, noise reduction, and enhancement applied according to industry best practices
Defective Product Policy:
Digital File Issues: Files that are corrupted, unplayable, or significantly below stated quality standards will be corrected or re-delivered at no charge
Physical Product Defects: Items that are damaged, non-functional, or materially different from package description will be replaced
Shipping Issues: Items damaged during shipping will be replaced at no charge with reasonable proof of damage
Warranty Period: Quality issues covered for 90 days from delivery date
Quality Remedy Process:
Reporting: Quality concerns must be reported within warranty period via email with specific description of issue
Good Faith Resolution: Red Trux will work in good faith to resolve legitimate quality issues promptly
Remedy Options: Correction, re-delivery, replacement, or reasonable alternative remedy at Red Trux's discretion
Resolution Timeline: Quality issues addressed within reasonable timeframe based on complexity
Warranty Limitations:
Source Material Dependency: Final product quality cannot exceed the quality of source material recorded during session
Participation Dependency: Product quality depends on client participation and session cooperation
Normal Use: Physical products subject to normal wear and tear after delivery
Technology Evolution: Long-term compatibility with future devices or software not guaranteed
Subjective Preferences: Personal taste, family dynamics, or content preferences not covered under quality warranty
15. Privacy and Data Protection
Session Confidentiality: All personal stories and family information kept strictly confidential
Secure Storage: Client files stored on encrypted, secure systems
No Third-Party Sharing: Content never shared without explicit written consent
Data Retention: Personal information retained only as long as necessary for service delivery
Right to Deletion: You may request deletion of personal data subject to legal retention requirements
16. Force Majeure
Red Trux is not liable for delays or inability to perform due to circumstances beyond reasonable control, including: natural disasters, government restrictions, equipment failures, illness, pandemic restrictions, or other unforeseeable events. We will reschedule when possible or provide appropriate remedies at our discretion.
17. Dispute Resolution and Legal Terms
Governing Law: These terms are governed by Washington State law
Jurisdiction: Disputes resolved in Snohomish County, Washington courts
Mediation First: Parties agree to attempt mediation before legal action
Severability: If any provision is unenforceable, remaining terms stay in effect
Entire Agreement: These terms and your package description constitute the complete agreement
18. Contact and Modifications
Questions: Contact us at info@redtruxwa.com or through our website contact form.
Updates: We may update these terms with 30 days notice posted on our website. Continued use constitutes acceptance of changes.
Acknowledgment Required for Booking
By completing your advance booking and payment, or by accepting walk-in services, you acknowledge that you have:
✓ Read and understood these complete Terms of Service
✓ Agreed to the limitation of liability provisions in Section 5
✓ Understood the professional service disclaimers in Section 6
✓ Accepted the cancellation and rescheduling policies (for advance bookings)
✓ Understood walk-in service limitations and availability constraints
✓ Confirmed you are 18+ years old or have parental consent to book services
Advance booking confirmation emails serve as electronic acceptance of these terms. Walk-in clients accept these terms by proceeding with services.
Questions about these terms? Please contact us at info@redtruxwa.com before completing your booking or walk-in session.